Service Desk Engineer Ericsson Bengaluru WIZBII

Able to communicate with employees of all levels including senior management. Providers to Matrix and wish we had done so years ago.Our last provider left a lot to be desired. Our school desperately needed an upgrade to it’s Wi-Fi network. They found us the right technology and installed it very quickly, with no disruption. You’ll get an SCQF level 6 qualification plus valuable work placement experience and skills you can’t learn in a classroom.

Our Managed Service Engineers provide 1st line technical support for Xperience’s customers and day-to-day management of customer solutions. The role will require some onsite support for customers on an ad-hoc basis. The Service Desk Engineer is a technical support role at EGI whose primary responsibility is to provide day to day support for EGI SWC users. This is an Internal Service / Help Desk role, interacting with people of all levels in Ericsson offices across India. The Service Desk Engineer is responsible for tracking and resolving all assigned support requests through effective decision making and problem solving skills. A help desk analyst is just a more customer-friendly term for a service desk analyst.

Job Introduction

Escalate more complex issues to the 2nd line team to make sure issues are being resolved. Analyse incident and request data to proactively identify any customer affecting issues or concerns. Choosing help desk engineer a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job. We’ve found some examples of the qualifications that could help you get this job.

become a help desk engineer

There are 615 service desk engineer jobs on right now. £16000 per yearGTMaritime is a rapidly growing SaaS business supplying data focussed software solutions to 13,500 commercial shipping vessels across the globe. GTMaritime are now looking to expand and strengthen our IT Operations Team, who are dedicated to supporting both our internal IT users and external customer infrastructure. As the IT Helpdesk Apprentice, youll be working closely with our internal users as first line support for internal IT issues, as well as working within our DevOps team on our customer infrastructure. Youll have a keen interest in IT and must be able to work as part of a busy team. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail.

Application support analyst job description

Therefore, service desk analysts are available in tiers 1, 2, 3 and beyond to provide a coordinated response to customer queries. Given the complexity of the responsibilities, the role of a service desk analyst requires an aptitude for problem-solving and attentiveness to details. This position requires strong analytical, problem-solving, and troubleshooting skills.

IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Microsoft, VMware and Citrix. You need an in-depth knowledge of the computer systems and software that your clients use. You’d also need to continually update your information technology skills and knowledge. You could work in the IT support department of a large company and help your colleagues with their technical problems. Or you could provide a service for customers after they have bought a computer from a manufacturer or shop.

Day-to-day tasks

Proficiency working knowledge and experience of a Microsoft environment. Seek help and support for more complex or persistent problems to your team mates, team leaders and management personnel as needed or just because you would like a second pair of eyes. Track changes, monitor success and feedback to the customer and record actions in the helpdesk software. Contact the customer/end user to provide troubleshooting help and advice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

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